整线质保Line Warranty
设备与软件整线质保【待确认：年数】，质保期内非人为故障免费处理。Whole-line warranty [TBC: years]; non-user faults fixed free in warranty.
自动化设备的价值在于长期稳定运行。质保、维保、备件、远程运维与培训，构成完整的服务闭环。 Automation pays off over years of uptime. Warranty, maintenance, spares, remote support and training close the loop.
具体年限与响应时效以合同约定为准【待确认】。Final terms per contract [TBC].
设备与软件整线质保【待确认：年数】，质保期内非人为故障免费处理。Whole-line warranty [TBC: years]; non-user faults fixed free in warranty.
远程响应/到场时效分级承诺【待确认：SLA 时效】，停机故障最高优先级。Tiered remote/on-site SLA [TBC]; downtime gets top priority.
关键备件清单随设备交付，常用件常备库存【待确认：备件库布局】。Spares list delivered with equipment; stock policy [TBC].
远程诊断先行，多数软件问题远程解决，减少到场等待。Remote diagnostics first — most software issues fixed without a site visit.
设备进场、安装、单机与联机调试，验收标准提前书面确认。Installation and FAT/SAT against pre-agreed criteria.
操作与维护分层培训，交付手册与应急预案。Operator & maintenance training, manuals and contingency plans.
上线初期驻场陪产，按真实订单节奏调优参数。On-site ramp-up support tuned to real order flow.
预防性维保计划 + 远程监控，可选年度维保合同【待确认】。Preventive maintenance + remote monitoring; annual contracts [TBC].
停机类故障最高优先级：先远程诊断，多数软件与电气问题可远程恢复；需到场时按合同 SLA 时效响应【待确认：具体时效】。Downtime gets top priority: remote diagnosis first; most software/electrical issues recover remotely; on-site per contractual SLA [TBC].
质保期内的缺陷修复免费；功能性升级与扩容需求按项目评估【待确认：升级政策】。Defect fixes are free in warranty; feature upgrades and expansions scoped per project [TBC].
可以评估。需要现有设备通信协议与接口资料，我们先做接口可行性诊断再报价。Yes, subject to assessment: we review existing protocols and interfaces, then quote the integration.
规划阶段预留扩容接口：货架可延伸、巷道可加密、软件按模块扩授权，避免二次推倒。Designed-in headroom: extendable racking, more aisles, modular software licenses — no rebuild needed.
不限品牌的现有仓库设备，也可以预约我们做运行状况诊断。We assess existing warehouses regardless of equipment brand.